Specialist, Network and Desktop Support (2 Positions)
American Physical Therapy Association
Location: Alexandria, VA
Type: Full Time
Required Education: 4 Year Degree
2 openings available.
Title: Specialist, Network and Desk Support (2 Positions)
Department/Unit: Information Technology/Knowledge and Technology
FLSA Status: Full-time, Exempt
Location: Alexandria, VA
A member of the Information Technology department team that implements efforts to support organizational priorities and activities within the department. Supports unit efforts with a focus on departmental contributions to enterprise strategy for Association. Participates and support efforts for appointed and member volunteer groups and APTA leadership. Supports preparation of compliance requirements and documents and seeks out opportunities for continuous quality improvement in department activities. Effective champion of the Association vision, mission and brand.
Performs network, servers and workstations administration and management;
Implements work plans related to respective activities of the Information Technology; department which align with organizational priorities and the Association's operations strategy and systems and data;
Prepares and completes required departmental compliance forms as outlined below including ensuring required information is accurate for timely submission of all required forms;
Contributes to and implements recommendations on advancing operations within the department to gain efficiencies, and grow revenue, if applicable;
Contributes to quality assurance and continuous quality/performance improvement in department activities, including supporting department director, and unit leader in annual assessments of respective budget activities;
Supports the Knowledge and Technology team in the implementation of the Association’s programs, priorities, and projects in partnership with supervisor and staff colleagues;
Prepares in consultation with the Director, department level data which supports and aligns with the APTA data strategy.
Upholds and fosters team values
Complies with all APTA policies and procedures
Performs other duties as assigned to foster achievement of association priorities
Bachelors in Computer Science, Information Systems or, 5+ years' related experience, required
Association/Non-Profit IT background, preferred
5+ years' experience in managing and troubleshooting of Windows servers, Windows workstations, and end-user support
Experience in Kaseya VSA and 3rd party patch management
Experience in VMware vCenter and VM servers
Experience in Citrix XenApp server
Experience in VOIP system, preferably RingCentral UC/CC
Experience in IT ticketing system, preferably Freshworks/Freshdesk
Experience in Microsoft 365 applications and administration
Experience in AWS file storage
Experience in Backup systems, preferably Veeam VM backup, Cloudberry file backup, Backupify Office 365 backup, and N2W AWS snapshot backup
Experience in email security system, preferably Mimecast
Working knowledge in network security and PCI compliance
Working knowledge in Cisco Firepower, Umbrella, ISE, Meraki a plus
Working knowledge in AV conference system, Crestron conference system a plus
Working knowledge in Xerox copier/printer a plus
Experience in interviewing business users, collecting, and interpreting requirements, and explaining the solution details to the business audience
Critical thinking skills
How To Apply
Please send resume and cover letter, including salary requirements, when applying.
Principals only; no agencies; no phone calls, please. Candidates selected to participate in an interview will be contacted by Human Resources.
The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit e-verify.uscis.gov.
APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community.
The American Physical Therapy Association (APTA) is an individual membership professional organization representing more than 100,000 member physical therapists (PTs), physical therapist assistants (PTAs), and students of physical therapy. APTA seeks to improve the health and quality of life of individuals in society by advancing physical therapist practice, education, and research, and by increasing the awareness and understanding of physical therapy's role in the nation's health care system.
APTA prohibits preferential or adverse discrimination on the basis of race, creed, color, gender, age, national or ethnic origin, sexual orientation, disability, or health status in all areas including, but not limited to, its qualifications for membership, rights of members, policies, programs, activities, and employment practices. APTA is committed to promoting cultural diversity throughout the profession.
APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff commUNITY.
Join MAPTA. MAPTA membership is $40.00 per year and includes immediate discounts on course tuition, use of the MAPTA Resource Library, access to our study group sessions, and the ability to receive 50% off tuition on any previously attended MAPTA-sponsored course.